HS Hotelbetriebs GmbH
The purpose of this privacy notice is to outline how we collect, process and store personal data gathered from either our website or the use of our hotel services. This includes when you contact us, visit our website, enquire after, book or acquire any of our services or call us. It is important that you read this privacy notice carefully so that you are fully aware of the following: how HS Hotelbetriebs GmbH handles your personal data, which data are collected, how and for which purposes these data are used and how HS Hotelbetriebs GmbH safeguards the privacy of your personal data.
We respect your privacy and are fully committed to protecting your personal information which we manage and process in compliance with the applicable statutory requirements.
We would like to point out in this context that data transmission via the Internet (e.g. when you communicate by e-mail) may be subject to security vulnerabilities. It is currently not possible to fully protect data from third-party access.
HS Hotelbetriebs GmbH collects and uses personal data to ensure top service, smooth access to our website and the provision of a service offer that is ideally suited to your needs. What is more, your personal data enable us to keep you up-to-date with our latest products, special offers and other interesting news.
You may naturally revoke your consent to receiving information about the latest developments and current offers at any time.
In order to provide optimal services, we collect your personal data on different occasions. You will be asked to enter personal information for example when you book a room via our website. This includes your name, address, telephone number, e-mail address and credit card number.
Moreover, information is collected for market research purposes to enable us to get to know you even better and to adjust our services to your individual needs. HS Hotelbetriebs GmbH also records customer activities on our website thus identifying which information is the most relevant and interesting for our guests.
Disclosure of data
HS Hotelbetriebs GmbH is fully committed to safeguarding the privacy of your personal data. We furthermore guarantee that we do not sell, trade or rent your personal data to third parties. In order to offer you optimal services, however, we may disclose your data to legal entities under certain conditions. What is more, it may be of use for HS Hotelbetriebs GmbH to provide your data to companies working for us. These companies help us to process information, manage customer orders and customer data, provide customer service, assess your interest in our service offer and perform customer satisfaction surveys. Both legal entities and other companies are required to protect your personal data according to the applicable General Data Protection Regulation (GDPR).
Protection of your personal data
HS Hotelbetriebs GmbH takes all the required precautions to protect your personal data against loss, theft, misuse, unauthorised access by third parties, disclosure, alteration and destruction.
In order to ensure the secure and encrypted transmission of your data, we use the SSL Certificate (Secure Sockets Layer) on our website.
In addition, you can help us to safeguard the privacy of your personal data by frequently changing your password and using a combination of letters and numbers.
HS Hotelbetriebs GmbH guarantees that your data are always kept up-to-date as well as recorded and stored correctly and in full for their intended use. We will provide you with unrestricted access to your data which we can update at any time if you wish us to do so. If you would like to request a copy of your personal data, please contact HS Hotelbetriebs GmbH (see last page for contact details).
Our website contains links to the websites of other companies. HS Hotelbetriebs GmbH does not assume any liability for the way in which personal data are processed by these companies. HS Hotelbetriebs GmbH thus recommends you to request and look into their individual privacy notices.
Server log files
Information that is automatically transmitted by your browser is recorded and stored in server log files by the provider of this website. This information includes:
These data cannot be attributed to individual persons. They are not liked to any other data sources. However, we retain the right to subsequently check these data in case any concrete evidence for illegal use arises.
Cookies and other technologies
Our website just like so many others automatically records certain data and stores them in log files. Automatically stored information includes Internet Protocol addresses (IP addresses), browser types, Internet service providers (ISPs), reference pages/destination pages, operating systems, date and timestamps as well as clickstream data.
In some of our e-mail messages, HS Hotelbetriebs GmbH uses a so-called click-through URL which links to content on our website. If you click such an URL-address, you will pass through our web server before landing on the desired destination page. HS Hotelbetriebs GmbH tracks these click-through data to determine the interest in certain topics as well as to assess how effectively we communicate with our guests. If you want to avoid the recording of the above-mentioned data, please refrain from clicking text or graphic links in e-mails.
Pixel tags (tracking pixels)
Tracking pixels or pixel tags show which topics were visited by website users and which search requests were run successfully. In addition, HS Hotelbetriebs GmbH uses tracking pixels to send out e-mails in a readable format as well as to check whether these e-mails are opened by the recipients. This way, we want to ensure that we only send out messages that are topical and of interest.
Use of external services
In the subsequent passage, we would like to inform you about the external tracking services that we use on our website.
These services comprise:
Use of Google Analytics
This website uses the functionality of Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses “cookies”, which are text files placed on your computer that help to analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.
If IP-anonymisation is activated on this website, your IP address will be truncated by Google within the area of the member states of the European Union or in other countries which are party to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be transferred to a Google server in the USA first before being truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. The IP address transferred by your browser in the context of Google Analytics will not be linked to any other data held by Google.
Objection to data collection
You can also opt out from being tracked by Google Analytics by clicking the following link. An opt-out cookie will be set which will prevent your data from being collected during future visits to this website: https://tools.google.com/dlpage/gaoptout?hl=en
For more information on Google Analytics’ use of user data please see Google’s privacy notice: https://policies.google.com/privacy?hl=de&gl=at
Commissioned data processing
We have concluded a contract with Google concerning the commissioned processing of personal data and fully comply with the strict provisions imposed by the German Data Protection Authorities when using Google Analytics.
Use of Google +1
Our website uses the functionality of Google +1, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Collection and disclosure of information: The Google +1 button allows you to publish information worldwide. Via the Google +1 button, you and other users receive personalised content from Google and our partners. Google stores both the fact that you clicked +1 for content and information about the page you were viewing when you clicked +1. Together with your profile name and photo, your +1s can appear in Google services such as in search results, in your Google profile or elsewhere on websites and in ads.
Google collects information about your +1 activities to improve Google services for you and others. To use the Google +1 button, you need a globally visible, public Google profile which must at least contain the name chosen for the profile. This name is used in all Google services. In some cases, this name can substitute any another name you used when sharing content through your Google Account. The identity of your Google profile can be seen by users who know your e-mail address or have other identifying information about you.
Use of Facebook plug-ins
Our website uses plug-ins of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. These plug-ins are marked by either the Facebook logo or the Like button on our website. For an overview of all Facebook plug-ins see: https://developers.facebook.com/docs/plugins/
Use of AdWords Remarketing
Use of Google Maps
Use of Google Maps: Our website uses Google Maps to display maps and generate route maps. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you use this platform, a direct connection is established to the Google servers in the USA. As a result, Google obtains computer-related data, location data, the IP address (log files) as well as other information via cookies. By using the platform, you consent to the transmission, collection, processing and use of these automatically recorded data by Google.
Use of YouTube plug-ins
Our website uses plug-ins of the Google-operated YouTube website which is provided by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you access one of our pages featuring a YouTube plug-in, an automatic connection to YouTube’s servers is established. This way, the YouTube server will be informed about the page that you have visited. If you are logged on to your YouTube account, you enable YouTube to attribute your browsing behaviour directly to your personal profile. You may prevent this by logging out of YouTube. We use YouTube to make our online offer more appealing. This constitutes a legitimate interest pursuant to Art. 6 (1) lit. f GDPR.
For more information on YouTube’s use of user data see YouTube’s privacy notice: https://www.google.de/intl/de/policies/privacy.
Green Guest Club
This website uses the KunLeiSys Guest Club system (Regular Guest section) provided by GASTROpoint GmbH, Pommernstraße 17, 83395 Freilassing, Germany. The KunLeiSys Guest Club system supports hotels in the organisation and management of their guest club, offers, loyalty points, special-occasion e-mails and newsletters.
You can register for the Guest Club on our website. All the information that you provide will exclusively be used for the purpose of the relevant offer or service. The mandatory information required for registration must be provided in full. If it is not, your registration will be declined. The personal data that you provide for registration will be processed based on your consent given for the specific purpose (Art. 6 (1) lit. a GDPR). You may revoke your consent free of charge at any time. To do so, click the unsubscribe link in the e-mail or use the unsubscribe option of the Guest Club. We will store the data that you have provided for the Guest Club registration until such time as you unsubscribe and, as soon as you have unsubscribed and your Guest Club account has been deleted, your details will be deleted from our servers and the servers of GASTROpoint GmbH. We will inform you of any important changes such changes relating to the scope of our offer or necessitated by technical circumstances via the e-mail address provided upon registration or saved in your profile. Any statutory retention periods remain unaffected. We have signed a commissioned data processing agreement with GASTROpoint GmbH and fully comply with the strict regulations imposed by the Data Protection Authorities when operating the KunLeiSys Guest Club system.
If you send a request via our contact form, the provided data including the specified contact details will be saved for the purpose of processing the current request as well as potential follow-up requests. We will not disclose these data without your consent.
If you would like to subscribe to the newsletter offered on this website, we require an e-mail address as well as additional information that enables us to verify that you are the owner of the provided e-mail address and as such give your consent to the newsletter subscription. No further data will be collected. The collected data will exclusively be used for the provision of the requested information and will not be disclosed to any third parties.
You can revoke your consent to the storage of your data and e-mail address as well as to the subscription of the newsletter at any time by clicking the unsubscribe link in the newsletter.
Right to object
If you want to enforce your rights, especially with regard to revoking your consent to the collection, storage and use of your personal data by HS Hotelbetriebs GmbH, please contact us by e-mail or regular mail at:
Anna Fedl – Hotel Manager and Data Protection Officer
HS Hotelbetriebs GmbH